Job Information
M&T Bank Genesys Software Engineer in Buffalo, New York
This role offers a hybrid work schedule; offering the flexibility to work remotely two days a week, while providing the opportunity for in-person collaboration. Sponsorship is NOT available for this position.
As a Genesys Software Engineer you will build and configure all aspects of Genesys Architect flows for simple build requests and support change requests associated with existing flows.
Primary Responsibilities:
Develop new Genesys Cloud CX architect flows and associated configurations for new queues.
Create and configuring new Genesys users
Provide incident management support related to user and call flow incidents
Determine feasible solutions and make recommendations.
Direct less experienced resources and coordinate systems development tasks on small to medium scope efforts or on specific phases of larger projects. May project manage small to medium scope efforts.
Participate with other Development, operations and Technology staff, as appropriate, in overall systems and integrated testing on small to medium scope efforts or on specific phases of larger projects. Prepare test data and execute detailed test plans. Complete any required debugging.
Evaluate and understand complex interrelationships and effects among programs and interfacing applications.
Use available resources to develop clear and complete technical and functional specifications for small to medium scope efforts. Review documentation prepared by less experienced staff. Update systems documentation. Prepare charts, tables and diagrams to assist in analyzing problems. May assist in supervision and preparation of logic flowcharts.
Prepare assessments and task plans to include required tasks, estimated time frames and effort for assignments.
Recommend new technology, policies or processes to benefit the organization and improve deficiencies.
Provide consultation services to clients, technicians and Bank departments on basic to intricate functions of supported applications, which may include the review of system capabilities, operational procedures, forms, marketing materials and/or cost analysis.
Follow and promote the use of development standards and procedures.
Maintain very good working knowledge of the supporting application(s), development environments and the supported client environment.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as required, which may include participating in due diligence, cost/benefit analysis, vendor analysis or business study activities.
Scope of Responsibilities:
The position works under the supervision of the Technology Team Lead and may receive general direction from a more experienced team member. The jobholder is competent to work independently on most all high level systems analysis and technical phases of development and is expected to understand the business supported and its’ terminology. The position is capable of managing the activities of others on a project basis for small to medium scope efforts and may lead project activities. The jobholder may assist or help train less experienced staff. The jobholder interacts with other technology personnel, clients and occasionally vendors.
Education and Experience Required:
Minimum of an Bachelors degree and 2 years’ systems analysis/application development experience, or in lieu of a degree, a combined minimum of 6 years’ higher education and/or work experience, including a minimum of 4 years’ systems analysis/application development experience
Experience with Genesys Cloud CX architect flows and associated configurations for new queues
Familiar with creating and configuring new Genesys users
Familiar with using Jira, ServiceNow, and working in Agile teams
Education and Experience Preferred:
Good understanding of the Bank’s application framework
Subject matter expert in business with knowledge or experience utilizing application/system being supported
Proven understanding of applications supported with a sound knowledge of interfacing/integrated applications
Ability to work in a team environment as well as autonomously
Ability to multitask for various components of moderately complex to complex projects
Action-oriented
Pro-active
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $79,157.68 - $131,929.47 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Location:
Buffalo, New York, United States of America
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.